Refund policy

Returns Procedure

Returns

The intention to return a product must be expressed in writing no later than 14 days of receiving the goods. Upon notifying the store, the goods must be sent back within 14 days. All products must be returned in their original condition, fit for resale. The customer must pay for any costs involved in returning the product unless the item(s) is faulty. All returns should be expressed by email info@nouvellehabit.co.uk

If you ordered a Bespoke item these cannot be returned or refunded. Please get in touch ASAP if you have an issue with a Bespoke order to discuss a solution. Contact us by info@nouvellehabit.co.uk

Refunds

Once we receive your return item and it has been checked a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. Changing a Bespoke order– once your order has been placed we can’t guarantee any changes can be made. Depending on circumstance we may be able to amend your order. Please contact us ASAP regarding any alterations. We will only refund a Bespoke order if it is faulty. Contact us by email info@nouvellehabit.co.uk

Faulty goods

Nouvelle Habit products are all hand made in the UK. Despite our careful quality checks flaws may still occur. Nouvelle Habit offers a lifetime warranty. If you feel that your item is faulty an intention to return the item must be expressed in writing no later than 14 days of receiving the goods. Please contact us by email to discuss.

Repair Service

We hope you don’t! But if you have an unforeseen dismount or get caught on a sharp branch and your Nouvelle Habit gets damaged please contact us by email. As all of our skirts are hand made and we are able to do a fair amount of repairing. The cost of each repair will depend on the damage, time and materials it will take to carry out the work. We will give you a quote for the repair once it has been evaluated. Please ensure your garment is clean, if we receive clothing that is to dirty to repair you will be either sent back the item unrepaired or charged a cleaning fee. Contact us by info@nouvellehabit.co.uk